Cisco 7962G Unified VoIP IP Phone PoE LCD Stand No Adapter

Cisco 7962G Unified IP Phone — 6-Line VoIP with PoE & Wideband Audio

The Cisco Unified IP Phone 7962G is a feature-rich 6-line VoIP desk phone built for enterprise environments — six programmable line keys, four soft keys, a graphical LCD display, wideband audio speakerphone, and PoE 802.3af power. Backed by a full 12-month warranty from Reboot IT (Melbourne, est. 2001). Note: power adapter not included — the phone powers via PoE.

Key Benefits

• 6 Programmable Line Keys: Six backlit line and feature buttons handle multiple active calls, BLF (Busy Lamp Field), speed dials, and call routing — all visible and accessible from the front panel.
• Wideband Audio: HD voice quality on handset and speakerphone — calls sound natural and clear, reducing the strain of long conference calls.
• PoE 802.3af Powered: Eliminates the need for a separate power adapter — powers directly from a PoE-capable network switch, reducing cable clutter.
• Graphical LCD Display: The 4-bit grayscale screen shows date, time, caller ID, number dialled, and XML applications — useful for presence information and call centre wallboards.
• Integrated Ethernet Switch: Built-in 2-port 10/100 switch lets you daisy-chain a PC through the phone — one network cable to the desk, shared between phone and computer.
• Built-In Headset Jack: Dedicated 3.5mm headset connection for call centre and hands-free workflows — no separate headset adapter required.

Performance in Use

The 7962G is purpose-built for busy call environments. Six line keys mean a receptionist or call centre agent can monitor multiple lines simultaneously, place calls on hold while answering another, and transfer between queues — all without hunting through menus. The four soft keys adapt to the current call state, presenting the most relevant options.

Wideband audio (7KHz) makes a noticeable difference in call quality compared to narrowband phones. Voices are richer and more natural, which matters during long conference calls or high-volume customer service work where call fatigue is a real issue.

The integrated PC port simplifies cabling in desk environments — run one Cat5/Cat6 cable from the wall to the phone, then a short patch cable from the phone to the PC. This is standard enterprise deployment practice and keeps desks tidy in hot-desk environments.

Technical Specifications

Specification	Details
Model	Cisco CP-7962G Unified IP Phone
Line Keys	6 programmable backlit line/feature buttons
Soft Keys	4 interactive context-sensitive soft keys
Display	Graphical LCD — 4-bit grayscale, caller ID, XML support
Audio	Wideband (7KHz) handset + speakerphone
Headset Jack	Built-in — no adapter needed
Network	Integrated 2-port 10/100 Ethernet switch (network + PC port)
Power	PoE 802.3af (recommended) — power adapter not included
Protocol	SIP / SCCP (Skinny) — requires Cisco Unified Communications Manager
Warranty	12 months — Reboot IT

Is This Phone Right for You?

✓ Best For: • Cisco UCM (CallManager) environments • Call centres needing multi-line BLF and wideband audio • Receptionists managing multiple incoming lines • Offices deploying PoE infrastructure • Teams wanting PC pass-through for clean cable runs

✗ Not Ideal For: • Standalone SIP environments without Cisco UCM (limited SCCP support) • Users needing a colour display (see Cisco 7971G) • Offices without PoE switches (adapter required separately) • Home users without a VoIP PBX system • Those needing Gigabit Ethernet pass-through

Condition Grades

Grade	Cosmetic Condition	Functionality
A — Excellent	Minimal signs of use; housing near-new	All keys, ports, and audio fully tested and operational
B — Good	Light wear marks on housing or handset	All keys, ports, and audio fully tested and operational

Frequently Asked Questions

Does the power adapter come included?

No — the power adapter is not included. The 7962G is designed to be powered via PoE 802.3af from a compatible network switch. If your switch does not support PoE, a Cisco CP-PWR-CUBE-4= power adapter (sold separately) is required.

What phone system does this work with?

The 7962G uses Cisco's SCCP (Skinny) protocol and is designed for Cisco Unified Communications Manager (UCM / CallManager). It can also be configured for SIP in some environments. It is not a standalone phone — a VoIP PBX is required.

Can I pass my PC through the phone?

Yes — the integrated 2-port 10/100 Ethernet switch includes a PC port. Run one cable from the wall switch to the phone, then a patch cable from the phone to your PC for clean cable management.

What is the difference between the 7962G and 7971G?

The 7971G has a colour touchscreen, Gigabit Ethernet, and 8 line keys. The 7962G has a grayscale LCD and 10/100 Ethernet but is otherwise similarly featured. The 7971G suits executives; the 7962G is ideal for call centre and general office use.

How is this item shipped?

Shipping costs apply based on size and destination — rates are calculated at checkout.