Polycom VVX 501 12-Line SIP VoIP Phone Touchscreen Dual USB Business | 3mth Wty

Polycom VVX 501 — 12-Line Business IP Phone with Touchscreen

The certified refurbished Polycom VVX 501 is a professional 12-line SIP VoIP desk phone with a 3.5-inch colour touchscreen, HD Voice audio, dual USB ports, and Gigabit Ethernet — designed for busy professionals who need clear calls and efficient call management. Note: Power adapter is not included. PoE (Power over Ethernet) or a separately purchased adapter is required. Backed by a 12-month Reboot IT warranty.

• 12-Line SIP Support: Manage up to 12 simultaneous SIP line registrations — ideal for executives, receptionists, and contact centre agents who monitor and handle multiple calls and lines concurrently.
• 3.5-Inch Colour Touchscreen: Intuitive capacitive touchscreen interface for fast call navigation, contact access, and feature access without complex button sequences.
• HD Voice Audio: Polycom's Acoustic Clarity technology delivers wideband HD audio across handset, headset, and speakerphone modes for crystal-clear conversations with minimal background noise.
• Dual USB 2.0 Ports: USB ports support USB headsets, USB expansion modules, and softphone integration for flexible desk setups.
• Gigabit Ethernet & PoE: Dual Gigabit ports provide PC passthrough for single-cable desk wiring, and built-in PoE support eliminates the need for a power adapter when connected to a PoE switch.
• Wide Compatibility: Compatible with major UC platforms including Cisco Unified Communications Manager, Microsoft Lync/Teams (via gateway), Broadsoft, and most standards-based SIP PBX systems.

Performance in Use

The VVX 501 sits at the premium end of Polycom's business phone range and is built for high-call-volume environments. Twelve line appearances let a receptionist or manager track multiple active calls, hold queues, and line statuses simultaneously from one device. The touchscreen interface makes navigating call lists, directories, and call features faster than traditional soft-key navigation on button-only phones.

HD Voice makes a tangible difference in call clarity — voices sound natural and intelligible even in open-plan offices with background noise. The speakerphone is rated for conference calls in a typical meeting room setting and handles far-end noise cancellation well. The dual USB ports enable integration with USB-based headsets from major brands (Plantronics, Jabra, Sennheiser) without needing a separate headset adapter.

The Gigabit Ethernet passthrough port means the phone can daisy-chain into the same network port as a PC — useful in offices where desk cabling is limited to one Ethernet drop per desk. PoE support is particularly valuable in these environments, eliminating the need to run a separate power cable to the desk alongside the network cable.

Technical Specifications

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Frequently Asked Questions

Does the VVX 501 come with a power adapter?

No — the power adapter is not included. You must use either a PoE-enabled network switch port (IEEE 802.3af) or purchase a compatible Polycom AC power adapter separately.

What UC platforms is this compatible with?

The VVX 501 supports SIP and is compatible with Broadsoft, Cisco Unified Communications Manager (CUCM), Microsoft Lync (via SIP gateway), and most standards-based SIP PBX platforms. Confirm compatibility with your IT or telephony provider before purchasing.

Can I use a USB headset with this phone?

Yes — both USB 2.0 ports support compatible USB headsets from brands including Plantronics and Jabra. Traditional RJ-9 headsets also connect via the headset jack on the rear.

Does it come with a handset?

Yes — the VVX 501 includes the handset and curly cord. The power adapter is the only accessory not included.

What are the shipping options?

Shipping costs apply based on size and destination — rates are calculated at checkout.

Warranty & After-Sales Support